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Para devoluciones sin problemas, asegúrese de tener su recibo original y devuelva los artículos dentro de los 30 días posteriores a la compra en su estado original y sin abrir. Algunos productos pueden tener una tarifa de reposición de hasta el 20% y es posible que ciertos artículos no se puedan devolver. Si devuelve un artículo que no nos compró, usted será responsable de los costos de envío. Verifique siempre los detalles antes de realizar una compra y, para obtener un desglose completo, consulte nuestra política de devoluciones.
**NEW** Add our new **Jack Puck Port Identifier Emblem Kit**—the perfect way to ensure tire service centers lift your Rivian in the right spot. At $12.50, it's a smart and affordable safeguard for your vehicle!
What you will receive:
(4) MagJAXX Magnetic Jack Pucks
(4) Grip Tech Rubber Anti-Slip Caps
(1) Padded Highly Protective Zippered Case
(below 'How to Use your Jack Pucks")
What are Jack Pucks? Jack Pucks are precision-machined aluminum spacers designed specifically for Rivian vehicles, enabling safe lifting for tire rotations or changes. The Magnetic Jack Pucks, a market-first innovation, securely attach to the vehicle for a more stable tire change or rotation process.
Question: I'm not a car person, nor will I rotate my Rivian tires myself. Just let me know what to buy for my Rivian (R1S or R1T) so I can have my tires rotated or replaced most effectively.
Response: Purchase this kit, it's all you need.
Approximately 90% of our Rivian customers purchase a complete kit, even if they don't plan to rotate their own tires. They do so to ensure that tire service centers, which often lack the necessary pucks, have the tools they need. This is why our customers prefer the full kit, which includes four magnetic jack pucks and a protective case. Peace of mind matters, especially away from home.
Why do I need these? Doesn't my Rivian come equipped to handle tire changes, rotations, or new installations at Discount Tire, my preferred shop, or even at home?
Response: Our Rivians lack the necessary tools for tasks like tire rotations, new tire installations, or roadside repairs. You'll need our Magnetic Jack Puck Kit (4 pucks per kit) to safely lift your vehicle for these tasks.
Question: Are Tesla pucks compatible with my Rivian? Someone said, they are.
Response: No, they aren't. They don't fit, nor are they designed for the weight of a Rivian.
Question: I see you recommend and use yourselves the Torin Big Red 10T Bottle Jack that sells on Amazon. Is there a reason why you chose this one and can't I use something else?
Response: Magnetic jack pucks are designed to fit the Big Red 10T Hydraulic Bottle Jack for a few key reasons: 1) It has the capacity to easily lift the Rivian, 2) It’s affordable and readily available on Amazon, and 3) It provides enough height to lift the front wheels. For the rear, a 2" block is needed. Smaller 4-8T jacks don’t have enough lift for the tires. You can use any bottle jack that has a top hat diameter of 1.3" or less.
Question: I see the XL Jack Puck, should I get this too and why?
Response: If you plan to take your R1S or R1T off-road, or want to have a single puck for road-side reparis, then purchase the XL puck. 20% of our customers (and increasing) purchase both a kit and the XL for full coverage. Use discount code 'XL Combo' for $10 off when you buy both together.
Question: My Rivian came with a spare tire kit, which includes the OEM tire change setup featuring a large plastic lifting device (puck). Why should I invest in your magnetic jack puck kit? Am I overlooking something?
Response: You still need our kit. Rivian provides a single tool for one wheel/tire, but it's a subpar solution—your Rivian needs four tools for proper tire changes. Rivian's "Eiffel Tower Contraption" is bulky and cumbersome. Many prefer our kit for its simplicity and effectiveness.
OEM Rivian Contraption Below
Our Solution(s) Below (Floor Jack)
Bottle Jack (Optimal On-the-Road Solution). Game-Changer (details below).
Rivian Yellow and Radiant Red Color Choice
Random Question for Mark: Who came up with the idea for jack pucks?
Response: Jack pucks have been around for years in the Tesla and Corvette world. Rivian was the first to provide a jack adapter type product. We just built a better one and were first with a magnetically coupled jack puck.
Rivian Company OEM Jack Adapter (pictured below) Not Avail for Sale
To easily change, rotate, switch to winter tires, or install new ones on your Rivian—whether at a tire shop, at home, or at a repair facility—you'll need our Magnetic Jack Pucks. Designed by a Rivian owner, they fit perfectly into the frame's lift points, located under four round caps.
Alternatively, you could remove several plastic panels and hardware to access the frame rail, risking damage or misplaced parts. Our magnetic jack pucks eliminate this hassle, making them an essential accessory according to our customers.
1. Grip Tech Cap : The removable high-traction rubber cap features 48 anti-slip contact points, ensuring a secure grip both in hand and on your lifting device. This unique feature, ideal for floor jacks and flat metal commercial lifts, significantly reduces the risk of slippage. The new caps are also compatible with Gen 1 pucks, making retrofitting easy (available separately).
2. Intergrated Bottle Jack Port (1.30" dia.) Torin BIG RED 10T Ideal
Our pucks fit any bottle jack with a top hat diameter of 1.3" or less. We recommend the "Big Red 10 Ton Bottle Jack by Torin," available on Amazon. Its higher tonnage lifts an R1 vehicle effortlessly, and the beveled edge ensures precise self-centering of the puck on the jack. The Torin jack fits perfectly under the R1T's rear seat or in the R1S's rear compartment, making it ideal for roadside tire changes.
Note: The Big Red 10T lifts the front two wheels with one puck. For the rear, use either two stacked pucks, RV jack pads, or a 2" block to accommodate the additional suspension travel.
Since getting my Rivian R1T in March 2022, I've learned that Jack Pucks are essential for tire changes, rotations, and new tire installations. I designed the perfect solution using SolidWorks and created a padded case to complement it. Just hand the kit to your tire center, and they'll handle everything seamlessly.
Note: While it only requires a 19" lift floor jack to get the rear tire 1" off the ground, if you have not purchased a floor jack yet, here are our recommendations.
We use either the Harbor Freight 24 1/4" lift 3T Daytona or the Harbor Freight 29 1/16" lift Badlands Off Road Floor Jack.
Many tire shops use post-style lifts, requiring four Pucks. Enjoy free shipping across all 50 US states.
For Canadian Orders: Any customs charges or duties are the purchaser's responsibility.
Warranty: Our magnetic jack pucks are guaranteed to function properly for the original purchaser's lifetime. While cosmetic wear like dings and scratches isn't covered, they will perform as intended.
Wholesale Opportunities: Email hello@jackpucks.com for details.
Puede devolver la mayoría de los artículos nuevos sin abrir dentro de los 30 días posteriores a la entrega para obtener un reembolso completo. También pagaremos los costos de envío de devolución si la devolución es resultado de nuestro error (recibió un artículo incorrecto o defectuoso, etc.).
Debe esperar recibir su reembolso dentro de las cuatro semanas posteriores a la entrega de su paquete al remitente de devolución; sin embargo, en muchos casos recibirá un reembolso más rápido. Este período de tiempo incluye el tiempo de tránsito para que recibamos su devolución del remitente (de 5 a 10 días hábiles), el tiempo que nos lleva procesar su devolución una vez que la recibimos (de 3 a 5 días hábiles) y el tiempo que lleva su banco para procesar nuestra solicitud de reembolso (de 5 a 10 días hábiles).
Si necesita devolver un artículo, simplemente inicie sesión en su cuenta, vea el pedido usando el enlace "Completar pedidos" en el menú Mi cuenta y haga clic en el botón Devolver artículo(s). Le notificaremos por correo electrónico sobre su reembolso una vez que hayamos recibido y procesado el artículo devuelto.
Podemos realizar envíos a prácticamente cualquier dirección del mundo. Tenga en cuenta que existen restricciones para algunos productos y algunos productos no se pueden enviar a destinos internacionales.
Cuando realiza un pedido, estimaremos las fechas de envío y entrega según la disponibilidad de sus artículos y las opciones de envío que elija. Dependiendo del proveedor de envío que elija, las estimaciones de la fecha de envío pueden aparecer en la página de cotizaciones de envío.
Tenga en cuenta también que las tarifas de envío de muchos de los artículos que vendemos se basan en el peso. El peso de cualquiera de estos artículos se puede encontrar en su página de detalles. Para reflejar las políticas de las compañías navieras que utilizamos, todos los pesos se redondearán a la siguiente libra completa.
We strive for a seamless shopping experience, and our return policy aims to make your transactions smooth and straightforward.
Key Points:
Guidelines for New Returns:
Important Notes:
RMA (Return Material Authorization) Process:
Product-Specific Policies:
Refunds:
Items Not Approved for Return:
Warranty and Damaged Products:
Order Cancellation:
EXCHANGE GUIDELINES
General Policy:
Exceptions to the Rule:
Your satisfaction is our top priority. Please do not hesitate to contact our support team with any inquiries or further clarification. Note: Custom or modified parts and clearance items are not returnable.
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Our SSL certification means that the integrity of your transactions is always maintained. We're committed to providing you a secure shopping experience, so you can focus on finding the perfect electric vehicle products without any worries.
Nuestra historia
Establecido en 2021, a través de la amistad y el amor de toda la vida por los automóviles, EV Universe se dedica al avance de la propiedad de vehículos eléctricos. Nos propusimos ofrecer información esencial, productos de primer nivel y asesoramiento de expertos. Nuestro objetivo es ser su ventanilla única para todo lo relacionado con los vehículos eléctricos. Nuestra sede está en Raleigh, Carolina del Norte, y tenemos almacenes de distribución en todo Estados Unidos.
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We don’t outsource our customer service. When you contact EV Universe, you'll be speaking with one of our on-staff experts. We are generally available Monday – Friday, 9 am-5 pm EST. Reach out to us by phone, chat, or email. We are committed to being your go-to resource for EV education and will help you find the right parts and accessories for your EV.
EV Universe provides free Continental U.S. Shipping for most orders over $49.99.
We have worked hard (and continue to do so) to curate a product catalog that enhances the EV lifestyle. We source parts and accessories globally, but always strive to find as many domestically-produced products as possible. Our warehouses, strategically located across the continental US, allow us to offer fast, free shipping.
We strive to source the best parts for a wide range of electric vehicles. The market for EV parts and accessories is rapidly growing, and we are always on the lookout for innovative products to meet our customers' needs. We eagerly anticipate the emerging offerings in the EV realm and are dedicated to bringing you the very best.
EV Universe se compromete a normalizar la conversación en torno a los vehículos eléctricos. En primer lugar, queremos que aumente la adopción de vehículos eléctricos. Creemos en cambiar hacia una cultura de sostenibilidad. Nuestro objetivo es brindarle una plataforma segura y transparente que le brinde tranquilidad al elegir componentes para su automóvil.
Si bien somos una empresa con objetivos financieros, nuestro compromiso con la honestidad y la integridad sigue siendo inquebrantable. Estamos encantados de que esté aquí y nos complace brindarle recursos educativos. Incluso si opta por comprar productos relacionados con los vehículos eléctricos en otro lugar, su participación en la revolución de los vehículos eléctricos es una victoria para todos nosotros.
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