Shipping Restrictions

Can I qualify for free shipping?

You can qualify for free ground shipping on some orders depending on current offers or promotions. If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes may disqualify an item for free shipping eligibility:

• Oversized items or items requiring special handling
• Some shipments to Alaska or Hawaii
• Items that are not in stock
• Special orders

Why is ground shipping the only method available for order?

Due to federal transportation and shipping regulations and shipping carrier policy, some items are restricted to ground methods for home delivery.

Why is freight shipping the only method available for order?

Some items due to their size, weight, dimensions, or special handling requirements are only available to be shipped via freight.

Addresses

Can I have my order shipped to a location outside of the United States?

Evuniverse.com ships only to locations within the 50 United States. Shipment outside of the United States is not offered.

Can I have my order shipped to a different address than my home address?

Yes, you can enter a different shipping address during the checkout process.

Can I have parts shipped to an APO or FPO address?

EV Universe Inc. does not currently offer shipping to APO or FPO addresses or to any of the U.S Territories.

Can I have parts delivered to a PO Box?

Currently, all shipping from Evuniverse.com cannot be delivered to Post Office boxes. A physical street address is required.

Delivery Times

When will I get my order?

All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). The email you received confirming your shipment contains a link to tracking.

Tracking A Package

Can I see where my package is while it’s on the way?

A link for package tracking may be included in the email confirming the shipment of your order.