Below FAQ are some common concerns of our customers regarding the order process.
If you still require assistance, please feel free to reach us at support@evuniverse.com.
Our handling time typically ranges from 2 to 4 business days, meaning that your order will be dispatched within this timeframe. Please be aware that during peak times, such as Black Friday or the holiday season, our handling times might be extended to manage the influx of orders.
Most of our products ship from our warehouses in the United States. However, to offer a wider selection and maintain optimal stock levels, some products might be shipped from overseas locations, including Europe and China. This can result in additional shipping time. We're committed to delivering your items as quickly as possible and are continuously working to store more products in our local warehouses.
We currently only ship within the USA. We apologize for any inconvenience this may cause to those who live internationally and thank you for your understanding.
Your tracking number will generally be available 2-3 business days after you receive the shipping confirmation email. Please be mindful that tracking activity might be delayed due to customs and shipping procedures.
It may be possible to cancel an order if it has not been completely processed, but this is not always possible. If you need to cancel an order made on EV Universe Shop, please contact please contact us at support@evuniverse.com. If your order has already been shipped, please refer to our returns policy to process a refund once your product is received.
We truly regret any inconvenience caused by receiving a product that's not up to our standards. If you encounter any issues with your purchase, please reach out to us directly at support@evuniverse.com. We're committed to assisting you promptly and ensuring you have a satisfactory experience.